FAQs

What is The NUHAUS Reset?

The NUHAUS Reset is a 3–6 hour in-home ritual that restores your space to a state of calm.
We arrive in uniform, house shoes, and focused silence. Using 275°F dry vapor steam, HEPA filtration, and Haus-made botanical solutions, we purify surfaces, textiles, and air — concluding with a bottled waters, small treat and your Reset card.

Do I need to be home during my Reset?

You’re welcome to be home, though many clients prefer to step out while we work.
If you choose to stay, we ask for minimal movement through the space — the process is meditative and most efficient when uninterrupted.

How many specialists will arrive for my Reset?

Depending on the size and scope of the space, your Reset will be performed by one or two Haus specialists.
We’ve found that fewer people in the home creates less chaos and greater focus — each team member is trained to move with precision and calm, treating the process as ritual.

What if I have pets?

We love animals and simply ask that pets are secured in a separate room or outdoor area during your Reset.
Our formulas are non-toxic and safe once dry, but the equipment — especially the steamer — operates at 275°F and can startle sensitive animals.

What is your cancellation policy?

Cancellations or reschedules made less than 48 hours in advance are subject to a cancellation fee.
Our schedule is intentionally limited to maintain quality and presence — thank you for honoring the time we reserve for your home.

What areas do you serve?

Currently, NUHAUS serves homes in Santa Barbara, Montecito, Summerland, Carpenteria, Ventura, Ojai, Oxnard, Camarillo, Simi Valley, and Thousand Oaks.
New areas will be added gradually as our team expands.
If you’re outside these regions, you can join our waitlist to be notified when we arrive near you.

Do you bring your own supplies and equipment?

Yes. Every Reset is performed with our own professional-grade tools — a HEPA-sealed vacuum, a 275°F steam system, microfiber and cotton cloths, and proprietary Haus-made botanical blends.
We never use your cleaning products. Our tools are an extension of our method.

What should I do to prepare for my reset?

We ask that personal items and clutter are put away before we arrive, allowing our team to work with focus and precision.
We’ll handle all surfaces, linens, and touch points — you simply open your door and exhale.

Is NUHAUS a deep cleaning service?

Not in the traditional sense.
NUHAUS is a wellness service for the home — a ritual designed to restore purity and calm.
We do not perform move-in/move-out, post-construction, or post-event cleaning.
Our method is not remediation — it’s restoration.

Do you use fragrance?

Our Haus-made blends are crafted for neutrality — subtle botanical notes that cleanse the air without masking it.
We avoid synthetic fragrance entirely.

Are you licensed and insured?

Yes. NUHAUS is fully licensed, bonded, and insured for your peace of mind.

How do I book?

Begin with our online form at thisisnuhaus.com/begin-your-reset — a short series of questions to help us understand your space and needs.
You’ll receive a direct confirmation and next steps from our team.

Want to ask something else?

Reach us anytime at hello@thisisnuhaus.com — we’ll be happy to guide you.